The City of Midland Customer Service Department has received questions regarding recent changes that have been made to the billing cycle for water bills.
WHAT DOES THIS MEAN FOR CUSTOMERS REGARDING PAYMENT?
AUTODRAFT CUSTOMERS: If you are on automatic draft, you will be drafted twice in September. If you check the read dates on both bills, you will notice the dates are not duplicated.
CUSTOMERS PAYING MANUALLY: We are still honoring that first due date of 9/1. You will not incur late charges on either bill.
WHAT IS THE PURPOSE OF THE CHANGE:
Customers' last read date needed to be moved closer to the bill date for the most up-to-date information regarding real-time usage. This change also allows the tools in the portal to be of the most value to customers:
• Improved ability to track real-time usage for leak detection
• Ability to set account thresholds and alerts
We realize the patience our customers have offered us during this switch. We look forward to the increased efficiency our customers will experience with the automation of the system. Thankfully, no matter how you make payments, this will be the last of the roll-out, and you will not see this situation moving forward.
If you have any questions please contact Customer Service at (432) 685-7320 or you can also send an email to firstname.lastname@example.org