City of Midland, TX

MISSION STATEMENT

The Public Safety Communications Division is primarily a SERVICE AND SUPPORT Division. Nearly all of the functions of the Division are done for the support of another Public Safety Department or agency. It is, therefore, THE MISSION OF THE PUBLIC SAFETY COMMUNICATIONS DIVISION to continually provide the highest level of service and support to the employees of the Midland County Sheriff's Office, Midland Fire Department, The Midland Police Department, the employees of other public safety related agencies, and ultimately to the public.

Overview / History
The Public Safety Communications Center of the City of Midland Communications and Information Systems Department is a highly specialized unit of personnel which provides centralized communications services to the Midland Fire Department, Midland Police Department, and the Midland County Sheriff’s Office. As well as providing communications services to other City of Midland Departments after 5:00 p.m. on weekdays and all day on weekends and holidays. The Public Safety Communications Center is the Public Safety Answering Point for Midland County.

The Public Safety Communications Center is located partially underground in order to protect Communications Center personnel and equipment. An alternate power source sufficient to provide electrical power for continued operation of emergency communications is furnished by a full powered generator. The Generator is tested weekly to assure its readiness.

Public Safety communications include base-mobile communications and telephone communications. Telephone communications twenty-four hour telephone access for emergency 9-1-1 and non-emergency calls for service as well as prompt handling and routing of misdirected calls. Public Safety communications provides twenty-four hour two way radio communications, which provides continuous communications between the Communications Center and on-duty employees. The Public Safety Communications Center records and has immediate playback capabilities of all telephone conversations as well as all radio transmissions. Requests to review recorded material are made to the Communications Manager. All tapes are maintained for 365 days.

The Communications Center has plans for dispatching to all call types including a recommended response. The Midland Fire Department, Midland Police Department, and the Midland County Sheriff’s Office have devised these recommended responses.

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