The Public Safety Communications Center is located partially underground in order to protect Communications Center personnel and equipment. An alternate power source sufficient to provide electrical power for continued operation of emergency communications is furnished by a full powered generator. The Generator is tested weekly to assure its readiness.

Public Safety communications include base-mobile communications and telephone communications. Telephone communications twenty-four hour telephone access for emergency 9-1-1 and non-emergency calls for service as well as prompt handling and routing of misdirected calls. Public Safety communications provides twenty-four hour two way radio communications, which provides continuous communications between the Communications Center and on-duty employees. The Public Safety Communications Center records and has immediate playback capabilities of all telephone conversations as well as all radio transmissions. Requests to review recorded material are made to the Communications Manager. All tapes are maintained for 365 days.

The Communications Center has plans for dispatching to all call types including a recommended response. The Midland Fire Department, Midland Police Department, and the Midland County Sheriff’s Office have devised these recommended responses.