- City Leadership
- City Management
- Water Bills/Customer Service
- Request for Payment Plan
Request for Payment Plan
Payment Arrangement Policy for Outstanding Balances
A payment arrangement allows City of Midland utility customers the opportunity to pay off large bill balances to keep their utility account in good standing. With a payment arrangement, the balance is spread out over a specific period. This amount is called a monthly installment. Customers are required to pay the agreed-upon monthly installment, in addition to paying their monthly utility charges in full by the bill due date each month.
Payment Arrangement Terms:
- The length of the payment arrangement is based on the total amount of balance.
- The following timeframes will be allowed for payment arrangements:
- If the past due balance is less than $100, then a payment arrangement will not be allowed.
- If the past due balance is between $100 and $300, then half of the amount is due to start, and the remainder can be split into two payments.
- If the past due balance is more than $300, then a payment arrangement can be made.
- A standard agreement requires a 50% payment on the past due balance before the payment arrangement begins. Exceptions must be approved by the supervisor.
- Payment arrangements must be made in person at the Customer Service department located at 1030 Andrews Highway Suite 220. Hours are Monday- Friday from 8:00 a.m. - 5:00 p.m. A payment arrangement cannot be made over the phone.
- Please bring the Payment Arrangement Form with you to Customer Service to discuss your plan.
- The payment arrangement will not start until the City receives the signed contract back from the customer along with a copy of the driver’s license of the signer.
A customer is not eligible for a payment arrangement if:
- The customer has tampered with any water meter at the property subject to the payment arrangement.
- The customer has had any illegal water usage.
- The customer does not have an active water account with the City.
- The customer has had any returned payments for NSF within the last 6 months.
- The City of Midland has turned a delinquent utility account over to a debt collector.
- The total past due balance is less than $100.