- Home
- Departments
- Information Technology Services
Information Technology Services
The Information Technology Services Department (ITSD) supports every city department with reliable, secure, and innovative technology. Our professionals across six divisions keep the City connected, protected, and moving forward.
50+
Public GIS Maps
20+
Dashboards in Use
What We Do
Six specialized divisions deliver secure infrastructure, responsive support, and data-driven insights for the entire City organization.
Administrative Division
- Manages IT budgeting, procurement, and contracts
- Guides department strategy and operations
- Oversees staffing and service performance
Enterprise Applications Division
- Maintains ERP, Finance, HR, Permitting
- Builds dashboards incl. Council Operational Dashboard
- AI & analytics to optimize city services
GIS Division
- Publishes 50+ interactive public maps
- Supports planning, zoning & emergency response
- Story maps for transparency
Infrastructure Division
- Maintains networks, servers, and radios 24/7
- Ensures resilient connectivity across city facilities
- Supports Police, Fire & EMS communications
Project Management Division
- Oversees major tech initiatives
- On time, on budget, aligned with Council priorities
- Lean Six Sigma practices
Security Operations Division
- Protects city & citizen data
- Monitors threats around the clock
- Delivers employee security awareness
Technology Services Division
- Frontline help desk & field support
- Resolves thousands of staff requests each year
- Public safety device support
Awards & Recognitions
2025 Government Experience Project Award
Center for Digital Government
Recognized for the Council Operational Dashboard, providing real-time performance data to leadership and citizens.
ESIG Enterprise Systems Award - Distinguished System (Runner-Up)
Geospatial Professional Network
Recognized for the Council Operational Dashboard for being an enterprise GIS solution designed to empower city leadership with near real-time operational insights.
Last Updated: 01/13/2026