911 dispatchers are crucial to the emergency response system, ensuring citizens receive the best emergency communications and dispatch services.
Role: Dispatch police, sheriff, and fire units to emergencies using a Computer Aided Dispatch System
Responsibilities:
Receive and extract emergency information, including caller details, nature of the emergency, location, and phone number
Handle complaints, requests for assistance, and information from the public, referring them to the appropriate division or providing necessary information
Perform data entry, update and retrieve documentation using the NLETS/TLETS system
Key Qualities:
Remain calm and organized in chaotic, stressful situations
Gather essential information from callers
Dispatch the appropriate first responders efficiently
Multi-task, stay level-headed, and be trustworthy
Requirements
Candidates must be at least 18 years old
Possess a high school diploma or GED
Possess a valid driver’s license
Must not have been convicted of a Class A or higher Misdemeanor, ever, or a Class B Misdemeanor within the last 10 years or Family Violence convictions
Pass a job-related skills pre-employment test.
Salary and Benefits
Starting Salary: $56,932 per year; after training is completed, salary is $62,768
Night Shift Differential: Additional pay for night shifts
Annual Increase: 5% salary increase after one year
Certification Bonuses: Additional monthly pay for completed TCOLE and EMD certificates, plus longevity pay.
Retirement: Benefits begin on the date of employment.
Insurance: Medical, dental, vision, and life insurance options available.
Leave Accrual: Earn vacation and holiday accrual
Learn More About Becoming a Dispatcher
💡To learn more about becoming a dispatcher for the City of Midland or to apply, please visit the link below or contact us via phone.