CITY: SYSTEM ERROR CAUSES PAYMENT ISSUE FOR AROUND 3,700 WATER CUSTOMERS

 (March 4, 2024)

MIDLAND, TEXAS -- The City of Midland announced Monday that around 3,700 customers enrolled in enrolled in “Auto Payment” for their water bills did not have a payment drafted in February due to a suspected system error.

“We are actively working to track down where the breakdown occurred to cause this error,” the City of Midland reported. “Currently, it appears to affect those who have bills due earlier in the month’s cycle.”

Late fees will not be assessed for these individuals, but they will likely show a higher balance than usual due to the bill for the two months.

Those impacted will generally live in north, northwest or west Midland and have signed up for automatic payments for monthly billing. Again, please be assured that no late fees will be assessed for the February billing cycle.”

“Your understanding and patience as we navigate this issue are greatly appreciated,” said Carl Craigo, Utilities director for the City of Midland. “Should you have any concerns or require assistance with your account, please do not hesitate to contact our Water Billing team at 432-685-7320. We are here to help and ensure that your experience with the City of Midland’s services remains positive and hassle-free.”

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