Frequently Asked Questions

Don't Hang Up!

Explain to the operator that it was a mistake, whether you were dialing long-distance or hit the wrong button. If you hang up, we must call you back to ensure your safety. If we can't reach you, a Police Officer or Sheriff's Deputy may be sent to your location.

When reporting an incident, be prepared to answer the following 

• Where? Location of the incident
• What? Nature of the incident
• When? Time the incident occurred
• Who? People involved
• Why? Reason for the incident (if known)
• How? How the incident happened
• Weapons? Any weapons involved

Give the Dispatcher Your Location!

Midland Public Safety Answering Point (PSAP) can receive calls from 17 surrounding counties, but the system cannot automatically identify the location of cellular calls. After stating your emergency, provide your location, such as the city name, mile marker, or highway name. Stay on the line until the transfer is completed.

Dispatchers ask standard questions to prioritize your call and determine the necessary response. After confirming your location, help can be sent to the location. Answer additional questions to assist law enforcement, fire department, or paramedics, This helps in providing the necessary aid and increases the chances of a successful response. Answering the questions does not prolong assistance as another dispatcher may be dispatching the responders.

Yes, there is a 24-hour, toll-free, TDD/TTY telephone access for emergency 911 and non-emergency calls. We ensure prompt handling and routing of all calls, including misdirected ones. You should always call 911 if you can and text 911 ONLY when you cannot.

Describe their clothing from head to toe. Also, mention their direction of travel and mode of travel (e.g., on foot, in a vehicle as per the CYMBALS format). 

Provide the following details:

• Race
• Sex
• Approximate Age
• Hair Color and Length
• Eye Color
• Build

Use North, South, East, and West directions to guide us to the location. Mention the type and color of the dwelling, any vehicles around it, and any distinguishing marks at the location. 

Helpful Tip: Post your address, directions, and a description near the phone. This helps children or anyone experiencing distress during an emergency provide accurate information for a quicker response.

Use the CYMBALS format and provide the direction the vehicle was last seen traveling, along with the number of occupants.

• C: Color of the vehicle e.g., light or dark if exact color is unknown
• Y: Year or approximate year of the vehicle (e.g., late 60s, early 70s)
• M: Make of the vehicle
• B: Body style (e.g., truck, car, 4-door, 2-door, station wagon)
• A: Additional descriptors (e.g., dent in left front fender, primer paint on hood)
• L: License plate number (or partial plate number, e.g., TZ3???)
• S: State of license plate issue

An emergency is any situation where life and/or property is in immediate danger. If you're unsure, call 911. The dispatcher will redirect you to a non-emergency number if needed, keeping the 911 lines open for real emergencies. 

Call 911 for:

• Traffic accidents with injuries
• Medical emergencies
• Burglaries or robberies in progress
• Domestic violence
• Situations involving a weapon

Utilities

3 inches inside city limits and 6 inches in the county

24 to 48 hours

ISO-1

10 Stations

Yes since 2004

Order them through the Knox Company

Dale Little 432-688-4161

2015 IFC

16

No

Over 75 feet to floor of the highest floor

In order to obtain a $70 voucher, the owner of the pet(s) must live within the City limits and provide proof of address in the form of a current utility, phone, or cable bill. In addition, the owner must provide vaccination records verifying their pet is currently up to date on a rabies vaccination and has a current city license. For owned animals the vouchers are good for 14 days from the date of issuance. For feral animals the vouchers are good for 30 days. Your surgery appointment must be scheduled within the two week window. Please make appointments and any necessary pre-exams with your veterinarian before requesting a voucher. It is not necessary or required to bring your animal to the shelter to obtain a voucher.

Yes, To sign up for eBilling or eNotification, go to "Pay My Bill" then log in and click the "Manage eBilling" link on the left side of the page. Select your delivery option, enter your email, and submit.

Yes, please check out this video here:

CityTV is available to the public on channel 2 for Optimum customers and channel 6 for Astound customers. Our shows are also available on our

You can visit the City's Open Records Request page or learn more about open records laws on the Attorney General's Website.

🔗Midland's Open Records Request Page: Click Here

🔗 Attorney General's Website: Click Here

To report problems with Street Lights, call Oncor at 1-888-313-4747 or click on the link below. If Street Light is along Loop 250, call City of Midland Transportation Division at 432-685-7293.

To report sight obstructions, call 432-685-7285 during regular office hours or 432-685-7110 for emergency response.

As the property owner, you may sign a Property Owner's Consent to Remove a Motor Vehicle.

Yes, Code Compliance will remove graffiti (at no cost to the property owner) with the submission of a Graffiti Abatement and Indemnity Agreement. The form can be obtained at the Code Compliance Office on the 4th floor, suite 430, at City Hall (300 N. Loraine).

No, you do not need a permit to sell items in your garage/yard.

Go to the Employment Opportunities page to learn about employee benefits and how to apply for the City of Midland.

The City of Midland follows a competitive sealed bidding process for purchases above $50,000. For smaller purchases, approved vendors may be selected based on pricing and availability.

Partnering with the City of Midland can open doors to long-term business opportunities, growth, and a chance to make a positive impact on the community. Becoming a vendor strengthens your ties to the local economy, providing opportunities for collaboration with other businesses and community organizations.

Yes! All vendors must register in the Bonfire e-procurement system to view and submit bids. Registration is free and ensures you receive notifications for bid opportunities.

🔗Register Today: Bonfire Portal

The City of Midland prefers to make payments to vendors via Electronic Funds Transfer (EFT) or check. For more details or to set up EFT, contact Accounts Payable.

Email: accountspayable2@midlandtexas.gov

A spay/neuter voucher is available to any City of Midland resident, is worth $70 toward the cost of a spay/neuter procedure, and can be used at any veterinary clinic or hospital in Midland County. You may pick up a voucher during our normal shelter hours and you will need to have the following items with you at the time the voucher is issued. 1. Your pet wearing a current city license. 2. A copy of the rabies vaccination certificate, issued by your veterinarian. 3. Proof that you live in the city limits of Midland. A drivers license is not acceptable. 4. The surgery must be scheduled, as the voucher is good for a period of two weeks from date of issue.

The shelter is located at 1200 N Fairgrounds Rd, next to Reyes Mashburn Park. The shelter is open to the public:
Tuesday - Friday 11:00 a.m. - 6:00 p.m.
Saturday - 10:00 a.m. - 2:00 p.m.
Closed Sunday & Monday

You can find static PDF versions of all maps on

>The City of Midland's GIS division, does not generate specialty maps on demand. However, you can use our interactive webmaps to create this map yourself. For more information, please check out our tutorials page.

The City of Midland does not own this data. We can show this data to you through a partnership with Midland Central Appraisal District. You can check our maps for any ownership questions you have. Please be aware that our data is only refreshed once a month from the appraisal district. Alternatively, you can acquire this information yourself by going to the Midland Central Appraisal District's website

The City of Midland's GIS division has all our publicly available data for download on our GIS Data Page

All of our publicly available data is on our GIS Data Page. If the shapefile you are looking for is not on this page, you will need to fill out a Freedom of Information Act Request form, and submit this to The City of Midland's Legal Department.

We do not administrate the MidCAD website. Please contact MidCAD for assistance.

Please contact the vendor for the software in question, or search their FAQ page.  

No. Please contact the Midland County Courthouse for information.

No. Please contact the Midland County Courthouse.

No. You will need to contact the Midland County Justice of the Peace Court.

Review the Fee Schedule Document under Exhibit D for current prices.

Yes, Midland Health Services does accept private insurance as well as Medicaid and Medicare.

Yes we do provide Shingles vaccine for adults age 60 and older, by appointment only. 

Midland Health Services provides all DSHS recommended and required vaccinations from birth through adulthood. We accept private insurance and Medicaid.

Yes, Midland Health Services does file with Medicaid and Medicare for vaccinations.

Please make sure to bring the following when you come in for service at the Midland Health Department: Picture Identification Shot records (if applicable) Insurance or Medicaid card.

TB testing is available for $15, cash only. Insurance billing is not offered for this service.

We test by appointment, and results are available three (3) days after you get tested. For example, if you test on Monday, please check on Thursday for your results, or if you test on Friday, please check on Monday for results. 

Yes, the City of Midland Health Department is the local health entity for both the city and county. If you do not get a permit to sell food, a fine will be issued along with the confiscation of all food items.

If you believe you have become ill from eating at a restaurant or other food establishment, contact your local health department. The health department is an important part of the food safety system, call (432) 681-7613 or report online at environmentalservices@midlandtexas.gov.

First you must have access to a location that is zoned for that activity. Then, you must complete the City of Midland Certificate of Occupancy requirements. To complete this requirement, go to the City of Midland Development Service Department Code Administration Division at 300 N. Loraine Street Midland, TX 79702 and ask the clerks for assistance. Second, get in contact with the Fire Marshall Office to set up an inspection(fire) of your food establishment. Once you are a month away from opening you must apply for a Food Establishment Permit from the City of Midland Health Department. The application and fee must be submitted before any pre-inspections can be conducted. If you need more information on how to open a food establishment call the City of Midland Health Department at (432) 681-7613 or email at environmentalservices@midlandtexas.gov.

A PHF is a food that requires time and temperature control for safety (TCS) to limit pathogen growth or toxin production. Thus, preparing them at home would be a direct violation of State law, City health codes, and City zoning codes.

A cottage food producer may not sell to customers potentially hazardous foods (PHF). A cottage food production operation is exempt from the requirements of a food service establishment and does not have to comply with the Texas Food Establishment Rules. Health departments do not have regulatory authority to conduct inspections of a cottage food production operation. However, the Department of State Health Services, or local health authority, has the authority to act to prevent an immediate and serious threat to human life or health through emergency orders, recall orders, and delegation of powers or duties. Health departments are required to maintain records of all complaints against a cottage food production operation. For more information on Texas Cottage Food Production, click here.

You are required to obtain a health permit for the Mobile Food Vending Unit. The requirements for Mobile Food Vending Units are available as a handout in our offices or online. The mobile unit must be inspected, and pass inspection conducted by the Fire Marshal. The fire marshal’s checklist for mobile food vendors is available here. Please contact the Fire Marshal’s office for more information or to schedule an inspection. The health inspections for mobile units are conducted at the City of Midland Health Department and are appointment-based. The City of Midland Health Department is located at 3303 W Illinois Ave. Sp 22. To set up an inspection please call (432) 681-7613, or email environmentalservices@midlandtexas.gov. All the requirements on the checklist must be met, if they are not it will result in a failed health inspection and the mobile unit will not be granted a permit. The completed application and corresponding fee must be turned in to the Environmental Section of the health department at the time of inspection. A vendor permit is only required if you are vending within city limits. The vendor’s permit can be acquired through developmental services. For more information on the vendor permit please contact the City of Midland Code/Development department at (432) 685-7407. If you are providing seated dining options for your customers you must do so on commercial property, with a notarized letter of permission from the property owner that also gives you access to restrooms on the property.

🔗Mobile Food Vending Unit Checklist with Facilities to Prepare Food

🔗Mobile Unit Inspections

🔗Midland Health Department Environmental Health Permit Application

Permits are required for anyone preparing or selling food to the public. A temporary event permit is required for anyone who intends to sell at fairs, festivals, carnivals, and any other type of pop-up events. All cooking and food preparation must be done on-site at the event. The application and corresponding fee must be turned in to the Environmental Section of the health department NO LATER THAN 72 HOURS BEFORE THE EVENT. Permits are valid for up to 14 days at the same location. If you need more information on temporary events call the City of Midland Health Department at (432) 681-7613 or email at environmentalservices@midlandtexas.gov.

Yes, you will need to apply for a septic permit through the City of Midland Health Department. The City of Midland Health Department is the local health entity for both the city and county. An application is required for all septic system installations or modifications to an existing septic system. For more questions, Contact the City of Midland Health Department at 432-681-7613 or at environmentalservices@midlandtexas.gov.

No, the City of Midland is not licensed to test for any type of mold.

The Ordinance allows up to 500 feet before a variance would be required and needing the approval of the City Council.

The current outdoor watering schedule allows residents and businesses in the City of Midland to water twice per week. Even numbered addresses may water outdoors on Sunday, Monday, Wednesday and Friday. Odd numbered addresses may water outdoors on Sunday, Tuesday, Thursday and Saturday. Any violation may result in a fine up to $500.

The cost for testing Total Coliform & E. coli in drinking water is $20 per sample. Testing on non-potable water is $25 per sample.

All samples must be turned in within 15 minutes of sampling OR within 30 hours of sampling on ice. Don't forget to only sample in a City of Midland sample bottle and fill out the appropriate Microbial Report Form.

• MRF Drinking Water
• MRF Non-Potable Water

Tattoos exhibited by personnel must be absent nudity, profanity, gang affiliation or depictions / writings deemed offensive. Tattoos shall be confined to areas of the body that allow for full concealment when the Class “A” uniform is worn. No neck, hand or face tattoos are permissible. Those employed with the Department prior to 08/01/2020 possessing a visible tattoo within one of the prohibited areas will be assessed individually to determine if concealment is required. Concealment options are identified as either a Band-Aid no larger than 1”x3” or skin-toned concealer. The Chief of Police maintains the right to deem a tattoo as inappropriate and unacceptable.

Yes. The Ride Out program is designed to give interested applicants a firsthand view of what police work is like in Midland, Texas. We recommend riding out on Friday or Saturday nights with an evening shift officer (4:00PM - 2:00AM or 5:00PM - 3:00AM) or night shift officer (9:00PM - 7:00AM.). The ride along must be scheduled by contacting the recruiting division with at least a week notice.

Yes. Civilian positions like customer service clerk, evidence clerk, records clerk, crime scene technicians, and administrative assistant will open when there is a need to fill the position. Postings for those openings can be found on our

To make a public information request for access records, please file a request online.

To schedule a group visit to your local fire station, please call 432-685-7330. Families and small groups may visit Central Fire Station without an appointment during business hours outside of 11 a.m. to 1:30 p.m.

Burn bans restrict all outside burning to prevent the spread of wildfire. The Texas Forest Service maintains a list of all burn bans. 

Car seat training is currently provided by the Midland Police Department. To schedule a car seat training with a certified specialist, call 432-685-7105.

No, the Midland Fire Department will not provide water for pools or tanks.

Midland Fire Department 432-685-7330

Paid

53 on duty

Pumper #1:750-1,000 

Pumper #2: 750-1,000 

Pumper #3:750-1,000

Tanker #1: 2,500 gallons 

Tanker #2: 1,500 gallons 

Tanker #3: 1,500 gallons

1,500-4,000 gallons

It will depend on the address

It will depend on the address

depends on address

depends on the address

depends on the address

Hydrants located in the city, and Tanker/Tenders used for county fires

Reports and notices about water quality provided by the City of Midland can be found at http://www.midlandtexas.gov/167/Reports-and-Notices. The TCEQ also maintains a Drinking Water Watch website with information about the City of Midland's system at http://dww2.tceq.texas.gov/DWW/. Midland's information can be found by entering "1650001" into the field labeled "Water System No."

Residents can expect to see utility work beginning in fall and winter of 2017-18. Paving work will begin in spring and summer, 2018.

You can monitor progress on the Project Activity Tracker for the City of Midland, which is best viewed from your desktop using Firefox or Chrome as your browser. For project trackers in the state of Texas, you may check out the progress and more information through the TxDOT Project Tacker. You may also sign up to receive alerts through website linked.

Complete road closures are very rare. In most cases, traffic will be reduced to one lane rather than complete closure. Whenever construction moves into a new area, the City will issue an alert. These alerts will contain alternative route suggestions.

Public safety and well-being is of the utmost importance. The Engineering Department is coordinating closely with the US Postal Service, Waste Management, Police and Fire/EMS. Residents are encouraged to contact the U.S. Postal Service if they experience any delays in mail. Emergency Response services (Police, Fire, and EMS) will always be able to access your residence or business. Likewise, Waste Removal services will continue during road and utility work.

The City of Midland Water Waste Water Department has initiated a project to replace its approximately 46,000 water meters. The meters will be replaced with an Advanced Metering Infrastructure (AMI) system. AMI smart water meters help conservation efforts and ensure a better water future.

Not necessarily. The new meters will record consumption more accurately. In some cases, your bill may increase, but only if your current meter has been under reporting usage.

No. The Advanced Metering Infrastructure (AMI) system is a budget-neutral project. It is anticipated that the cost of the new system will be offset from the money saved from underreporting, leakage, theft of water, and on-site meter reading.

The work began in November 2019. The entire project is estimated to be completed within 18 to 24 months. The work will be performed during normal working hours of 8 am to 5 pm, Monday through Friday. 

A contractor will come to your residence and replace your meter. The water meter will be checked to verify that water is presently not in use. If no water is being used, the meter will be replaced. There will be an interruption of service for approximately 10 to 30 minutes during the replacement. After the meter has been replaced, your service will continue as normal. In many cases, the transition will be completely inconspicuous and will not affect the residents.

In most cases, it’s a simple procedure that will require anywhere between 10 to 30 minutes.

No, all meters in our City are located outside of homes. After your water meter is replaced, City employees will flush the line using an outdoor spigot to ensure that no debris is left in the line and subsequently into your sink filters or inside lines.

In most cases, it will not be necessary for anyone to be home. The majority of the work will take place near the street or alleyway in the meter box. If you have any questions or concerns, contact the City of Midland customer service at (432) 685-7320.

In rare instances, the main cutoff valve to your home may be left off. This will occur when the installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bathtub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a notice will be left on your door providing you a point of contact to call to have your water turned back on.

AMI stands for "Advanced Metering Infrastructure." It is a method of using communication technology to read meters remotely without having to access each and every meter located inside meter boxes in the ground.

Advanced meter systems are quickly becoming the standard for utilities around the country. These new devices allow for more accurate and faster collection of water usage readings than the current manual method and improve safety conditions for City staff. Introducing automatic meter reading as the standard for Abilene is one of the ways we can better serve our customers and improve the overall efficiency of the utility department.

No. The radio transmission operates in compliance with the Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.

Yes. Data transmitted from the meter through the system is encrypted through the entire process.

Verification of the transfer will begin with serial number documentation and data recording. Before the existing meter is removed, the technician will record the actual accumulated consumption numbers, as well as the serial number and property address. The new meter will then be installed.

The bar codes on the new meter and transmitter will be scanned linking that meter with the property address and customer account. Duplicate bar code stickers will be included with the other old meter data in each property file. Once the new meter is activated, usage will begin recording automatically.

Your new meter does not require any maintenance by the homeowner. As before, the City will take care of all maintenance. Please note that your new meter has transmitting technology which automatically sends usage information to our offices. Damage to the transmitting equipment will send an alert to the Water Utilities department prompting an inspection. Please take precaution when caring for your lawn near the lid mounted transmitter.

At this point in time, the City crews are working solely on the installation of the meters and data collection system. Once we’ve tested to insure hardware and software is working properly, we’ll make the data system and all its resources available to the public. We do not currently have an estimate for when this will launch, but information will be provided when we do.

In the meantime, the newly installed water meters will work with our current system, and residents can expect water billing to continue as usual.

We will continually update our website and social media outlets as we progress into new districts and neighborhoods. Check this page to find out what area we are currently servicing.

We are happy to answer any additional questions or concerns you may have. You can call our customer service at (432) 685-7320.

Street light outages may be reported online at OncorStreetLight.com, by calling Oncor’s 24-hour outage hotline at 888.313.4747 or by sending an email to contactcenter@oncor.com. We ask that you provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.

Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

It is easier than ever to report street light outages at OncorStreetLight.com. Navigating the Google Maps interface allows you to identify street lights, guard lights and private lights. After clicking on the correct fixture, follow the prompts to easily report the outage. For help reporting your outage, refer to the Help Video.

Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

If the light is facing the street, it is more than likely a street light. If the light is located in a back yard, alleyway or parking lot, it is probably a guard light or private lighting. At OncorStreetLight.com, street lights will be shown in yellow, guard lights are blue and private lights are shown in green. Clicking on the blue or green icons provides information on how to report a problem.

Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Repairs for these lights should be reported by the property owner where the light is located or to their retail electric provider. Clicking on the blue or green icons provides information on how to report a problem.

Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Lights may be owned privately, by a utility company other than Oncor, by a government entity (Texas Department of Transportation, North Texas Tollway Authority) or a city. For example, the cities of Arlington, Fort Worth, and Wichita Falls are some of the cities where Oncor delivers electric service, yet we don’t own most or any of the street lights. If you’re certain the light you want to report belongs to Oncor, but you still can’t find it on our map, please call 888.313.4747 or email contactcenter@oncor.com.

Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Call TxDOT’s toll-free customer complaint line at 800.558.9368. Operators are available Monday through Friday between 8 a.m. and 5 p.m.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

We use Google Maps. To report changes or corrections, please click here to report the issue to Google.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

In most cities we serve, street lights are owned and maintained by Oncor. In some cases, cities, homeowners associations, planned developments, etc., choose to install and maintain their own street lights.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Oncor maintains more than 200,000 street lights across north Texas and approximately 200,000 street lights elsewhere in Texas.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

The street light is an engineered product that requires many components to function properly. An outage may be due to a bulb that has failed or something more complicated, such as power lines that are damaged in the vicinity of the street light.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

The cause of a street light outage impacts the length of time necessary to resolve the problem. Most street light outages can be repaired within a few days. However, damage to facilities may require additional time to repair. Providing accurate and specific information when you report a street light outage will help expedite the process.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

If we were successful in repairing the light, it should be operating shortly after we receive the outage report. If you provide either a telephone number or email address on our online reporting form, you can indicate if you would like to be notified when the repair is complete. Text or email notifications are the quickest way to receive confirmation that the repair has been completed.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

New street lights are often the first pieces of equipment installed in a new development but are not always energized. For safety reasons, the equipment may not become energized until a later date. Most existing street lights are operated by a device that senses available sunlight, called a photocell. Sensitivity among photocell devices may differ slightly, causing one light to come on before another. Shadows from structures or trees can also affect the operation of the light. If a street light isn’t operating after dark, when all other lights in the area are on, the street light may be in need of repair.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

No. The cost for street light repairs is included as part of the monthly rate paid for street light service, which is typically paid for by your city.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Oncor does not determine the need for lighting. That determination is the responsibility of your city. We suggest that you contact your local city staff to discuss additional lighting.

Oncor Contact Information
Website: OncorStreetLight.com
Oncor 24 hour hotline: 888-313-4747
Email: contactcenter@oncor.com

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

While looking at the map, you may not find an outage indicated directly over your home or business when you are without power. One outage event may affect multiple homes or businesses. The map places the outage symbol near the location of electrical equipment where the outage originates. For example, if multiple customers in the same neighborhood call in to report an outage, we will indicate an outage near that neighborhood. We will not show specific homes and businesses without power for the safety of your home or business.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Based on the information available during an outage event, the latest estimated restoration is the latest time we think all homes and businesses will receive power in the ZIP Code or county in the table or the group of outages represented on the map. When viewing in the map, please zoom in on outages to see specific information for each outage. If an estimated restoration time is not yet available for your outage, you will see the latest estimated restoration time as being “Currently Unknown”.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

We’re proud to serve Texas and are eager to help you. You can search our resource of frequently asked questions, or visit our About Us page to find the right contact so that we can address your needs.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Oncor delivers electricity to homes and businesses, but is not a retailer and does not sell electricity directly to customers. Oncor employees will never stop by your home or contact you by phone or online to request a payment to prevent power from being disconnected. Oncor employees and representatives will never enter your home to perform work. Any work performed by an Oncor employee or authorized contractor will be done outside a home or business and they will wear clothing branded with the company name and logo. Employees will also carry an ID badge and any authorized contractors will carry their own company identification. Don’t be afraid to ask for an employee’s company badge – they will gladly show it to you. You can call Oncor at 888.313.6862 to confirm an employee’s identity, but if you fear for your safety, call 911 immediately.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Typically, for overhead residential service the customer owns and is responsible for the meter base and wiring in the meter base, as well as conduit and wiring connecting the weather head at the top of the house. Oncor owns the pole and transformer serving the premise and the wires, also known as the service line, that connect to the weather head and meter.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Oncor delivers electricity that you buy from your Retail Electric Provider (REP). We invoice the REP for the cost to deliver electricity to your home or business and those rates and charges are approved by the Public Utility Commission of Texas (PUCT). You can view Oncor rates on the Billing and Rate Schedule page.

Oncor Contact Information 
Phone: 888-875-6279 
Email: askoncor@oncor.com

Yes, in addition to the City, Midland County, TxDOT, and developers are also involved in roadway reconstruction, which can create confusion about who is responsible for specific projects.

Crews may need to move to other projects while waiting for specific steps to be completed, such as curing time for concrete or backfill materials. These processes can take a few days, creating the impression that no work is happening.

The City of Midland manages over 650 miles of roadway, necessitating multiple simultaneous projects. Major projects often have staggered start times to allow utility work to proceed, while minor repairs are completed in clusters due to their quick turnaround.

Night work is more expensive and disruptive due to noise and lighting concerns in residential areas. Quality issues can also arise, as visibility impacts asphalt and concrete placement. Additionally, colder temperatures during winter can hinder nighttime paving efforts.

Several factors affect project duration, including the age and condition of the road, the need for utility replacements, storm drain system involvement, and the materials used (asphalt vs. concrete).

The classification depends on the road's age, condition, the need for utility replacements, storm drain systems, and the materials used for reconstruction.

Notifiable conditions are certain health conditions and diseases that are required by Texas law to be reported to the local health authorities for follow-up and investigation.

View our Notifiable Conditions page for more information.

Fill out the Initial Provider Disease Report Form and fax it to (432) 699-6290 or (432) 689-0814.

Please call our 24/7 disease reporting number at (432) 413-4603.

Texas laws (Health & Safety Code, Chapters 81, 84, and 87) require specific information regarding notifiable conditions be provided to local health departments. Healthcare providers, hospitals, laboratories, schools, and others are required to report patients who are suspected of having a notifiable condition (Chapter 97, Title 25, Texas Administrative Code).

We are trying to contact you to interview about a notifiable condition of public health significance, to gather more information in case of possible outbreaks.

If you fell ill after eating at a local restaurant, you can report this to us at environmentalservices@midlandtexas.gov.

We do not test food at the Health Department. In outbreak situations, we may collect food for the State Health Department to test.

The World Health Organization defines an outbreak as the occurrence of cases of disease more than what would normally be expected in a defined community, geographical area, or season.

You can call the Health Department epidemiologist at (432) 681-7631 with questions regarding a disease or condition.

Results typically take 7-10 days.

We do not test for Trich but can send you to a lab to get tested for Herpes if our physician orders it.

Yes, just call for an appointment and bring your test results with you.

For testing and treatment offered in-house it will stay on your account and you can come back and pay it when you can. Testing that is sent out or treatment that is called in for you must be paid for either upfront or at your pharmacy of choice.

Yes, our physician can sign your documentation only if the health department completed your treatment.

We will treat the STI with the recommended medication. We also offer testing and treatment for your partners. For a positive HIV result, we will refer you to a local program for HIV assistance or to an HIV physician of your choice.

We recommend that you contact your partners if you test positive for an STI. Let the nurse know if you do not feel safe contacting your partners and we will reach out to them anonymously. The Texas Department of State Services will reach out to your partners if you test positive with HIV.

Retesting for chlamydia and gonorrhea is recommended no sooner than 3 months. Retesting for syphilis varies and it is best to speak to a nurse/provider to confirm when retesting should be performed.

Midland Health Services does not currently offer HIV PrEP or HIV PEP.

Midland Health Services does not currently offer DoxyPEP.

One of the most important steps you can take to prepare for emergencies is to develop a household disaster plan. For the best steps and guidance on how to prepare for emergencies, click here.

If you have a disability or special need, you may have to take additional steps to protect yourself and your household in an emergency. If you know of friends or neighbors with special needs, you should help them with these extra precautions. For additional information, follow this link: Emergency Preparedness for People with Disabilities.

You should have enough materials to survive on your own for three days or more. This means having your own water, food, and emergency supplies.

• Keep a disaster supply kit with essential food, water, and supplies ready to "grab and go" in case you must leave your home quickly because of a disaster. 
• Use backpacks or duffel bags to keep the supplies together, and make sure all household members know where the kit is kept. 
• You also should have a similar disaster supply kit at work, as well as a car kit with emergency food, water, flares, jumper cables, and cold weather equipment.

The most important items are water, food, first‐aid supplies, tools and emergency supplies, clothing and bedding. Use the following checklists to create your disaster supply kit. These items must be non-perishable such as canned foods, dry mixes, and your water needs to be stored in clean plastic, fiberglass, or enamel-lined containers. Here is a link to an emergency preparedness cookbook, Recipes for Disaster.

It is important to be as personally prepared as possible after an emergency as essential services may be cut off. Local disaster relief and government responders may not be able to reach you right away.