Payment Arrangement Policy for Outstanding Balances

A payment arrangement allows City of Midland utility customers the opportunity to pay off large bill balances to keep their utility account in good standing. With a payment arrangement, the balance is spread out over a specific period. This amount is called a monthly installment. Customers are required to pay the agreed-upon monthly installment, in addition to paying their monthly utility charges in full by the bill due date each month.

Payment Arrangement Terms:

1. The length of the payment arrangement is based on the total amount of the balance.
2. The following time frames will be allowed for payment arrangements:
   • If the past due balance is less than $100, then a payment arrangement will not be allowed.
   • If the past due balance is between $100 and $300, then half of the amount is due to start, and the remainder can be split into two payments.
   • If the past due balance is more than $300, then a payment arrangement can be made. 
3. A standard agreement requires a 50% payment on the past due balance before the payment arrangement begins. Exceptions must be approved by the supervisor.
4. Payment arrangements must be made in person at the Customer Service department located at 1030 Andrews Highway, Suite 220. Hours are Monday-Friday from 8:00 a.m. to 5:00 p.m. A payment arrangement CANNOT be made over the phone.