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Utilities FAQ
305 Edgewood Drive (Brick building under the water tower).
No, bacteriological testing customers are required to come to the lab and get a special collection kit with instruction packet.
No, customers needing other testing are directed to other laboratories in the area.
All samples must be turned in within 15 minutes of sampling OR within 30 hours of sampling on ice. Don't forget to only sample in a City of Midland sample bottle and fill out the Chain of Custody form completely.
Yes, use the link here to set up an online account.
Speaking with a billing representative can help clarify your bill. Ask to speak with someone in billing at 432.685.7320
We must have detected a problem with your meter. Our new meters are equipped to inform of us any leak or issue with the readings.
Call City Utility Billing at 432.685.7320 and let them know. If they have not detected the leak already, they will generate a workorder for service.
Contact the Water and Wastewater division at 432.685.7270. They will investigate the and take corrective action if the cause is within the city’s infrastructure.
Contact the Water and Wastewater division at 432.685.7270. There could be an excessive amount of iron or manganese coming from the water main or due to repair work in the area.
Call the Water and Wastewater division at 432.685.7270. They will create a work order to address the issue.
Last Updated: 01/06/2026