The Customer Service Department appreciates residents who have contacted us about issues encountered with the new Utility Payment Portal. Below are some updates and tips through this transition.
1. Autoplay Update: The issue with Autopay has been cleared.
1. If you previously had an account, you will need to select Forgot Password on your first login.
If the system does not accept your email while changing your password, check to be sure you do not have additional spaces in your email address (even at the end)
3. Previous Quick Pay users: Users will need to register as a new user in the system. Login information from Quick Pay does not integrate with this system.
4. IVR Phone Payments: Users will need to use leading zeros as indicated by the voice prompt when entering account numbers.
i.e. User account number is 657 Voice Prompt "Please enter your 5 account number" You will enter "00657"
We thank you for your patience. Customer Service will continue to provide online account support as well as telephone support. For more information and details on this software upgrade, please call us at (432) 685-7320 or email us at firstname.lastname@example.org.